Escalation Matrix:
Last updated on 05 October 2017
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| Escalation Matrix for HSDC/server Co-location/Project Management Consultancy | |||||
| Escalation Level | Service Affecting | Contact Point | Concerned Person | Contact Details | |
|
1st |
Immediate |
NOC |
Mr. A.Chintu Dora Mr. Rakesh Mohanta Mr. Anil Hembram |
bbs[dot]noc[at]stpi[dot]in Ph:0674-2300160/2301770 chintu[dot]dora[at]stpi[dot]in Ph:0674-2300160/2301770 rakesh[dot]mohanta[at]stpi[dot]in Ph:0674-2300160/2301770 anil[dot]hembram[at]stpi[dot]in Ph:7064444507 |
|
|
2nd |
Two Hours |
NOC |
Mr. Tapas Ranjan Barik |
tapas[dot]barik[at]stpi[dot]in M: 9040077808 |
|
|
Mr. Deepak Kumar Das |
deepak[dot]das[at]stpi[dot]in M: 9437394794 |
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|
3rd |
Four Hours |
Deputy Director |
Mr. Santosh Kumar Ratha |
santosh[dot]ratha[at]stpi[dot]in M: 9437066063 |
|
|
4th |
Eight Hours |
Director |
Mr. Manas Ranjan Panda |
manas[dot]panda[at]stpi[dot]in ph:0674-2300425 |
|